C-07Service
Process Review
Make one important piece of work better, faster or cheaper, without making the other two worse.
Pick one piece of work that goes wrong or takes too long: taking orders, serving a customer, checking in a guest, getting invoices paid. We watch it, write down each step, and remove what wastes time or causes repeats. You get a one-page procedure your staff can follow.
What you get
- Observation on site in Rundu, or a walk-through by call
- A step-by-step map: who does what, and how long each step takes
- Where the delays, repeats and mistakes happen
- Changes ranked by effort and effect
- A one-page written procedure and a checklist
- A follow-up after 30 days that compares before and after
What to bring
- The one process you most want fixed
- The people who do it. They know where it goes wrong
- Any number you already track: time, mistakes, complaints or returns
If you do not have something on this list, tell us. We work with what there is.
How it runs
You see the price and the scope in writing before any work starts.
Choose
One process, and one number that would show it has improved.
Watch
We follow the work from start to finish, and time it.
Map
Every step on paper, with the trouble spots marked.
Change
We agree the changes with the people who do the work.
Measure
After 30 days, the same number again.
Questions this service answers
Each page has checks you can do yourself first, at no cost.
The same mistakes keep happening
Work takes too long, gets redone, or depends on one person being there.
Open the questionTechnologyI am about to buy software or equipment
What to settle before you compare products or sign a quote.
Open the questionMoneyI am busy but not making money
Sales are coming in, and there is still nothing left at the end of the month.
Open the questionHad a Business Check-up? If you book this service within 30 days of a check-up, the N$199 you paid comes off the price.
Questions about this service
Is this about blaming staff?
No. When the same mistake repeats, the cause is nearly always the way the work is set up. The people doing it usually know the fix. The review writes it down and makes it the standard.
What does “from” mean in the price?
N$1,299 covers one process at one location. A process that runs across several sites or departments is quoted before work starts.
Other services
Technology Plan
What to buy or build, in what order and at what cost, written so any supplier can quote.
OpenMonthly Review
One hour a month with someone who has read your plan and asks what happened.
OpenBusiness Check-up
One hour of structured questions and a one-page written summary of what to fix first.
OpenTell us what you are trying to decide.
You do not need a business plan to talk to us. Say what the business is, what you want from it and what is in the way. A Business Check-up costs N$199 and comes off any other service you book within 30 days.